CRM - Empowering Leaders

Who you are in conflict usually matters more than what you do. But what you do matters. There are neither perfect methods nor guaranteed outcomes when it comes to conflict. However, a basic game plan is essential for any leader.

Strategy 1: Clarify the focus of the conflict.

1. Leadership Style
The methods, style, personality, or missing gifts / abilities of the leader are causing friction—either real or perceived. (Comments you'll hear: Our pastor is too strong... not strong enough... needs to relax... needs to give more direction... etc.)

2. Relationships
Misunderstandings, disappointments, competition, insecurities, personality clashes. People hurt each other relationally, often unintentionally or unknowingly. (You'll hear: Hard to relate to... not accessible... has favorites... etc.)

3. Vision and Future direction
Everyone has preferred ministry methodologies and vested interest in the church's direction. New vision will challenge that. (Where are we going?... I struggle with this new direction... I don't agree with his leadership... What is wrong with the old way?... etc.)

4. The Need for Pace and Change
Change is always hard. It is destabilizing and creates a sense of loss. Sometimes the need for change is not owned. Sometimes the right change at the right time is handled the wrong way. (Why are we rushing?... Why all this discussion?... Who decided we needed to do this?... Can't we just get on with it?...etc.)

Strategy 2: Explore your contribution to the conflict.

In every criticism, no matter how unfair, there are elements of truth. In every conflict, you have some part. Rather than adopting a posture of detachment and criticism, the wise leader adopts a posture of ownership by exploring what their part in the situation might be.